Shipping policy

BirdBox Shipping Policy

Thank you for shopping with BirdBox. We take pride in creating high-quality, made-to-order products and want to keep you informed throughout the shipping process.

### Order Processing Time

Most BirdBox products are made to order. Please allow 3–7 business days for order processing and production before your order ships.

During high-demand periods, holidays, or special promotions, processing times may be slightly longer.

### Shipping Time

Once your order has shipped, delivery times will vary depending on your location and the shipping carrier.

Estimated standard shipping times:
- United States: 3–7 business days
- Delivery times may vary due to carrier delays, weather, holidays, or other unexpected circumstances

### Shipping Rates

Shipping costs are calculated at checkout based on your location and the size of your order.

Any promotions offering free shipping will be clearly stated on the website when available.

### Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package.

Please allow up to 24–48 hours for tracking updates to appear.

### Incorrect Shipping Information

Customers are responsible for providing the correct shipping address at checkout.

BirdBox is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

### Lost or Stolen Packages

BirdBox is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your package is marked delivered but cannot be located, we recommend contacting the shipping carrier directly for assistance.

### Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include clear photos of the product and packaging.

We will review the issue and work quickly to provide a replacement, repair, or refund when applicable.

### International Shipping

At this time, international shipping availability may vary. Additional customs fees, duties, or taxes are the responsibility of the customer.

### Contact Information

For shipping questions or concerns, please contact:

BirdBoxHub@gmail.com

Thank you for choosing BirdBox.