Refund policy

BirdBox Refund & Return Policy

At BirdBox, we stand behind the quality of our products and want every customer to be fully satisfied with their purchase.

### Damaged During Shipping

If your order arrives damaged due to shipping, please contact us within 7 days of delivery with clear photos of the damaged product and packaging.

Once reviewed, we will offer one of the following:

- Replacement of the damaged item
- Repair assistance if applicable
- Refund if the issue cannot be resolved

### Defective or Non-Working Parts

If any part of your BirdBox product is not functioning properly upon arrival or within normal use, please contact us within 30 days of delivery.

We may request photos or videos showing the issue to help us verify the problem. After review, we will provide:

- Replacement parts
- Product replacement
- Refund if necessary

### 30-Day Return Policy

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

- The item must be in its original condition
- The product must not show excessive wear, misuse, or damage caused by the customer
- Proof of purchase is required

Customers are responsible for return shipping costs unless the return is due to shipping damage, defective parts, or an error on our end.

### Non-Refundable Items

We do not offer refunds for:

- Damage caused by misuse, neglect, or improper handling
- Normal wear and tear
- Custom or made-to-order items unless defective or damaged during shipping

###How to Request a Return or Refund

Please contact us with:

- Your full name
- Order number
- Description of the issue
- Photos/videos if applicable

Send all refund and return requests to:
BirdBoxHub@gmail.com

We aim to respond within 1–3 business days.

Thank you for choosing BirdBox.